Refund policy
At seranova living (http://seranova-living.com/), your satisfaction is important to us. This policy explains our return, refund, and cancellation terms in accordance with applicable Canadian consumer laws.
Returns
You may request a return within 30 days of delivery.
To initiate a return, please contact our customer support team at:
info@seranova-living.com
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect, or not as described. In these cases, return shipping costs will be covered by us.
Exchanges
We accept exchanges. Contact our customer support if you want to change your order; however, we have a cut-off time of 08:00 PM (ET, Eastern Time).
Consumer Rights Notice
Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws.
Under Canadian consumer law, you may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, significantly different from its description, or does not meet acceptable quality standards.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once your return has been received and inspected, refunds are processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation once your refund has been completed.
Processing times may vary depending on your payment provider or bank.
Return Conditions
- Items must be returned in their original packaging, including all accessories.
- Products must be unused and in original condition, except where inspection is required.
- Items must be securely packaged to prevent damage during return shipping.
- If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or depreciation deduction may apply where permitted by law.
Responsibility
We are not responsible for delays or damage that occur during return shipping.
Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.
Return Method
Returns are accepted by mail only.
Faulty, damaged, or incorrect items qualify for return shipping reimbursement.
All other returns are the customer’s responsibility.
Address Changes
If you need to update your delivery address, please contact us immediately at:
info@seranova-living.com
While we will make every reasonable effort to update your details, changes cannot be guaranteed once an order has been processed.
Undeliverable Packages
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup location, we reserve the right to charge additional return and reshipping costs.
Important Address Notice
Our registered business address is not a return address. Returns sent without prior approval may not be received or processed.
All returns must be approved by our customer support team before sending any items.
Company Information
Store Name: seranova living
Website: http://seranova-living.com/
Registered Address (Non-Return Address):
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada
Email: info@seranova-living.com
Phone: +31 6 31997860
