Shipping policy

 

At http://seranova-living.com/, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the details below before placing your order.

Company Introduction

This website is operated by seranova living. This website serves customers in Canada. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to this market.

Shipping Costs

We offer free shipping on all orders within Canada.

Shipping cost: CAD 0 per order
Applies to: All order sizes and eligible delivery locations

Processing Time

Order cut-off time: 08:00 PM (ET, Eastern Time)

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery & Transit Time

Estimated delivery time is 7–10 business days.

Please note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your delivery status online.

Returns & Damages

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at:
info@seranova-living.com

Return instructions will be provided after approval. For full details, please refer to our Refund & Return Policy.

Important Notes

We are not responsible for courier delays caused by circumstances outside our control.

Customers are responsible for ensuring accurate delivery information at checkout.

Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges.

Customer Support Hours

Monday–Friday: 09:00 AM – 05:00 PM (ET)
Saturday & Sunday: Closed